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StaffPulse
A complete, easy-to-use and affordable online system designed specifically to assess health center staff satisfaction and opinions.
The National Association of Community Health Centers (NACHC) has developed NACHC StaffPulse, an online survey system to determine staff satisfaction and attitudes toward the health center. The development of NACHC StaffPulse was a coordinated effort between NACHC, representatives from health centers and state and regional primary care associations (PCAs) and Insightlink Communications, a national provider of employee exit and satisfaction survey systems. The questionnaire for employees is customized specifically for use by health centers and was fully tested for both content and usability.
The NACHC StaffPulse questionnaire is based on Insightlink's 4Cs model of staff satisfaction, with detailed questions on the level of Commitment, Culture, Communications and Compensation at each participating health center. Questions on topics important to health centers, such as corporate compliance, patient and staff safety, infection control, and accreditation, are included. For inclusive results, NACHC StaffPulse's comprehensive questionnaire is available in either English or Spanish. For an additional cost, staff members without emails are able to complete the survey in hardcopy format and mail their results directly back to Insightlink.
One of the distinct advantages of NACHC StaffPulse is the ability for health centers and state and regional PCAs to have their results compared against national and regional benchmarks. To create these benchmarks, a pilot study was conducted among a nationally representative, random sample of nearly 4,000 health center employees. With the ability to compare their results against this national database, participating health centers will be able to implement effective strategies to either maintain or improve their overall level of staff satisfaction. The NACHC StaffPulse database serves as an important resource to promote America's Health Centers as a preferred place of employment. Listen to and view NACHC StaffPulse: National Pilot Results and Next Steps and Building a Stronger Primary Care Workforce by Addressing Staff Turnover and Improving Staff Satisfaction for further information.
In his 2010 Primary Health Care Update (click here to also access the streaming video and audio) at NACHC’s Community Health Institute (CHI) in Dallas, TX, Jim Macrae, BPHC’s Associate Administrator, highlighted strengthening our health workforce through recruitment and retention efforts as one of three FY2011 key strategic priorities. He pointed out that one important measure of The Health Center Program’s success as THE Primary Care Model is employee satisfaction and health centers being their preferred employment home. StaffPulse generates user-friendly reports serving as the bases for effective action planning. Click here to learn more from a certified human resources specialist about their health center’s experience and how they implemented StaffPulse and used the results to identify the most important areas to address and to strategically plan meaningful changes to increase staff satisfaction. Or click here for more information on the cost of turnover and value of retention.
The NACHC StaffPulse system is available at a reasonable annual subscription fee and a preferred cost to NACHC members.
For additional information about ExitPulse and/or StaffPulse, please contact Katja Laepke.
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StaffPulse Benefits
 | Easy to implement and administer |
| Addresses the topics and issues that are fundamental to staff satisfaction at health centers |
| Benchmarked against an accurate and reliable normative dataset |
| Includes reports that are easy to read and to understand and can serve as the basis for effective action planning |
| Click here to learn about one health center's experience. |
 StaffPulse Sample Report 
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