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       Two Great Tools to Measure
       Staff Engagement


A complete, easy-to-use and affordable online system designed specifically to assess health center staff satisfaction and opinions.


The National Association of Community Health Centers (NACHC) has developed StaffPulse, an online survey system to determine staff satisfaction and attitudes toward the health center. The development of StaffPulse was a coordinated effort between NACHC, representatives from health centers and state and regional primary care associations (PCAs) and Insightlink Communications, a national and international provider of employee exit and satisfaction survey systems. The questionnaire for employees is customized specifically for use by health centers and was fully tested for both content and usability.

The StaffPulse questionnaire is based on Insightlink's 4Cs model of staff satisfaction, with detailed questions on the level of Commitment, Culture, Communications and Compensation at each participating health center. Questions on topics important to health centers, such as corporate compliance, patient and staff safety, infection control, and accreditation, are included. For inclusive results, NACHC StaffPulse's comprehensive questionnaire is available in either English or Spanish. For additional cost, staff members without emails are able to complete the survey in hardcopy format and mail their results directly back to Insightlink.

One of the distinct advantages of StaffPulse is the ability for health centers and PCAs to have their results compared against national benchmarks. To create these benchmarks, a pilot study was conducted among a nationally representative, random sample of nearly 4,000 health center employees. These benchmarks are regularly updated and refreshed to remain current and now contains data from over 38,000 surveys. With the ability to compare their results against this national aggregate database, participating health centers will be able to implement effective strategies to either maintain or improve their overall level of staff satisfaction. The StaffPulse database serves as an important resource to promote America's Health Centers as a preferred place of employment.

In his 2010 Primary Health Care Update at NACHC’s Community Health Institute (CHI) in Dallas, TX, Jim Macrae, BPHC’s Associate Administrator, highlighted strengthening our health workforce through retention and recruitment efforts as one of three FY2011 key strategic priorities. He pointed out that one important measure of The Health Center Program’s success as THE Primary Care Model is employee satisfaction and health centers being their preferred employment home. StaffPulse generates user-friendly reports serving as the basis for effective action planning. Click here for more information on the cost of turnover and value of retention.

The StaffPulse system is available at a reasonable annual subscription fee and a preferred cost to NACHC organizational members and health centers that subscribe through their state and regional primary care associations.

Annual subscription rates are variable pricing based on the size of your health center with discounts available for bundling both tools together in one subscription.

Compare your scores to other health centers. Surveys in both StaffPulse and ExitPulse are fully benchmarked against national data collected continuously since 2004.

Easy to Use
Both survey systems have been designed for ease-of-use. Insightlink provides full support to make using the tools as simple as possible while providing the most value.
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